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Customer Service - A little can go a long way

Blog: The Myriad Life Market Blog
Posted by: Myriad Life Tuesday 5th February 2008, 2:36pm
Last edited 05/02/2008 2:36pm by Myriad Life

The Tough Ol' Thing just came upstairs where I was working away on the computer with a big grin on her face.

John Lewis where Mum was taken ill last Thursday had rung up to see how she is getting on.

A year or so I was taken ill myself strangely enough in John Lewis but that was the Cambridge branch. I can therefore recommend both Norwich and Cambridge branches for excellent friendly first aiders should anyone be unfortunate enough to feel peeky while out shopping!

It's a big deal to make the effort to care about your customers. I try very hard on this score and think people really do appreciate it. That quick phone call today made Mum feel cared about and everyone deserves some good attention which is even more special when it comes from a stranger.

On the stall I spend a lot of time listening to people's latest news, problems, family concerns etc, not just to get their custom but because I really believe there aren't many people who bother to listen these days. Many people are in such a rush to tell you all about themselves they don't take a minute to take an interest in someone else. Granted there are some days when it does my head in - I am no Samaritan Saint, but on the whole it's good to communicate, share experiences and take a moment out of a busy day just to have a good old chat.

Lots of market stall holders do the same, they take time to 'mardle' with elderly folk or just plain lonely folk who perhaps only venture out to the weekly market for some company. I know of one lady of advanced years who loves to escape the old people's home where she lives, she tootles along stopping briefly to pass pleasantries and we always look forward to seeing her.

Of course you do get the odd nuisance. I used to have an old chap who would visit several times a day and block the front of the stall (a terrible error). I didn't mind the first couple of times but when someone becomes a permanent fixture it can be a real pain. That was in the early days when I was more of shrinking violet, these days I am quick to politely move someone on or navigate them away from customers who actually want to peruse the stock.

Please do visit www.myriadlife.co.uk if you'd like to peruse the stock!

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