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Monday 26th February - Search Engine - Pants!

Blog: Frustrated Businessman
Posted by: knightrider45 Monday 26th February 2007, 11:00pm

I guess I had to pay for the good day yesterday somehow! I haven't made half as much progress today as I wanted to. All thanks to certain companies customer service departments!

The day began with me getting up later than planned at 9.00 after eventually getting to sleep this morning at 1am. I don't know why, but I've gone back to my really tited mode today. Been so tired all day.

Anyway, once I'd made some headway into re-joining humanity, I had to contunue the daily battle for money. I've paid a cheque into my barclays account on the 20th, and I thought it would have cleared by today. but it hadn't.

I hate ringing my bank, but I had to this morning to chase the cheque. Barclays were having a busy day, I got connected straight away to their call cetre in India. Two questions for Barclays:

Firstly, Why does it take 7 working days to clear a cheque, when years ago, it only used to be 4, and occasionally 3? And secondly, why do the Indian call centre staff keep pestering me to take out their home & contents insurance when I've refused, point blank to change for 6 or 7 months?

Okay then, three questions. How many times do I have to say NO to just 1 member of staff before he gives up?

I hate Indian call centres, and have purposefully in the past changed suppliers to avoid them. Looks like I'm going to be changing bank accounts soon as well. I've already dropped Orange, Tiscali, Tele2 and others I can't remember at the moment because of Indian call centres.

That's one moan out of the way. I'm starting to upload my retail site on line, but before can do this, I need to put a search engine into it so customers can quickly find what they want. This has caused me loads of grief today, and it still isn't sorted out yet.

There are certain free search engines I can use, but everytime someone searches a site using these, they get bombarded by loads of pop up windows and adverts. That's not going to happen to my customers.

So I've paid for a professional search engine from Bravenet tools. When I went to get the code for my web site, I could oly get the code for their free engine! I've written an email to them and I'm waiting for a reply as we speak.

Its only been 8 hours.

All told, stinking after sales/customer service from two companies. Marvellous.

Until tomorrow

Paul

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